Frequently Asked Questions
Find answers to common questions about our Islamic education programs
"Ask the people of knowledge if you do not know" - Quran 16:43
Common Questions
Everything you need to know about our courses, teachers, and learning process
What are the class timings?
We offer flexible class timings to accommodate students worldwide. Our classes are available 24/7 with sessions every hour. You can choose morning, afternoon, evening, or night slots based on your timezone. Each session is typically 30-60 minutes long, and you can schedule up to 5 classes per week.
Do you offer female teachers?
Can I learn at my own pace?
What courses do you offer?
How much do the courses cost?
Are the teachers qualified?
Do you provide certificates?
What technology do I need?
Can children take these courses?
How do I track my progress?
What if I miss a class?
Is there a trial class available?
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Our Policies
Transparent policies to ensure a smooth learning experience for all students
Refund Policy
We offer a 7-day money-back guarantee for all new enrollments. If you're not satisfied with our teaching quality within the first week, we'll provide a full refund. For ongoing students, refunds are processed on a pro-rata basis for unused classes.
Rescheduling Policy
Classes can be rescheduled up to 24 hours in advance without any charges. Same-day cancellations may incur a small fee. We understand that emergencies happen, and we're flexible with genuine cases. Makeup classes are valid for 30 days.
Privacy & Security
We take your privacy seriously. All personal information is encrypted and stored securely. Class recordings (if any) are only used for educational purposes and are deleted after 30 days. We never share student information with third parties.
Additional Terms & Conditions
Class Duration: Standard classes are 45-60 minutes long. Children's classes may be shorter (30-45 minutes) based on age and attention span.
Payment Terms: Monthly payments are due at the beginning of each month. We accept all major payment methods including credit cards, PayPal, and bank transfers.
Student Conduct: We maintain a respectful learning environment. Students are expected to attend classes punctually and maintain Islamic etiquette during sessions.
Technical Requirements: Students are responsible for ensuring stable internet connectivity. Technical issues on the student's end may require makeup classes.
Course Materials: All digital learning materials are provided free of charge. Physical books or materials (if required) may incur additional costs.